Refund policy

 

🔄 Return & Exchange Policy – Kuwait

 


Effective Date: 17/05/2025


This policy is in compliance with Kuwait Consumer Protection Law No. 39/2014, ensuring your right to fair treatment and product satisfaction.

 

 

 

📦 Eligibility for Return & Exchange:

 


We accept returns and exchanges within 14 days from the date of purchase under the following conditions:

 

  1. The item must be:

     

    • Unused and in new condition

    • In its original packaging

    • Accompanied by the original invoice or proof of purchase

     

  2. Returns are accepted only in the following cases:

     

    • The item is defective

    • The item was not as described or not as advertised

    • The item delivered is different from what was ordered

     

  3. Exchanges may be accepted for size, color, or personal preference, provided the product is in sellable condition and the request is made within the allowed period.

 

 

 

 

❌ Non-Returnable Items:

 


According to Article 14 of Law No. 39/2014, the following are excluded from return unless defective:

 

  • Custom-made or personalized items

  • Items that have been used, washed, or altered

  • Items sold during final or clearance sales

  • Perishable or hygienic goods (e.g., undergarments, opened grooming products)

 

 

 

 

💵 Refunds:

 

 

  • Refunds will be issued using the original payment method.

  • For cash payments, refunds will be made in cash.

  • Refunds to credit/debit cards may take 7–14 business days depending on your bank.

  • If the original method of payment is unavailable, a store credit or alternative refund method may be offered.

 

 

 

 

🌍 International Orders:

 

 

  • For returns on international orders, customers must notify us within 14 days of receipt.

  • Return shipping costs, customs duties, and processing fees will be deducted from the refund.

  • The product must be returned in its original condition and packaging.

  • Refund will be processed after receipt and inspection of the returned item.

 

 

 

 

🧾 Required Documentation:

 

 

  • The original invoice or order confirmation must be presented for all return or exchange requests.

 

 

 

 

📌 Legal Notice:

 


This policy is designed in accordance with the Kuwaiti Consumer Protection Law. Customers may contact the Consumer Protection Department in Kuwait for assistance with unresolved disputes.