Privacy policy

Last updated: September 30, 2026

Kham World Company for Wholesale Fabrics W.L.L. ("Kham", "we") operates trykham.com and its related services (the "Services"). The store runs on Shopify. This policy explains what personal information we collect when you visit the site, place an order or contact us, how we use it, and who we share it with. If this policy conflicts with our Terms of Service on the handling of personal information, this policy applies.

Information we collect

  • Contact details: name, shipping and billing address, phone number and email address.
  • Order and payment details: items you view, add to your cart, buy, return or exchange, plus payment confirmation. Card details are handled by our payment providers; we do not store full card numbers.
  • Messages: what you send us by WhatsApp, email, phone or the contact form.
  • Device and usage information: browser, device, IP address, and how you use the site, collected through cookies and similar technologies.

How we use it

  • To process payments, deliver orders, arrange pickup, and handle returns and exchanges.
  • To answer your questions and send order updates, including by WhatsApp.
  • To send offers and news if you agree to receive them. You can opt out at any time.
  • To measure and improve our advertising and the site.
  • To prevent fraud and meet our legal obligations.

Who we share it with

We share only what is needed with these service providers:

  • Shopify: hosts the store and checkout.
  • Payment providers (including our card and K-NET gateway, and Deema for instalments): process payments.
  • Delivery partners: deliver your order in Kuwait and the GCC.
  • Wati / WhatsApp Business: order updates and customer service messages.
  • Meta (Facebook and Instagram): the Meta pixel and Conversions API measure our ads.

We may also disclose information when the law requires it, or to protect our rights and our customers. We do not sell your personal information.

Your choices

  • To stop marketing emails, use the unsubscribe link in any email. To stop marketing WhatsApp messages, reply STOP.
  • You can ask us to show you, correct or delete the personal information we hold about you by contacting us.

How long we keep it and security

We keep order records for as long as needed to serve you and to meet Kuwaiti accounting and legal requirements, then delete or anonymise them. No system is perfectly secure, so please do not send us sensitive information through unsecured channels.

Children

The Services are not intended for children, and we do not knowingly collect their personal information.

Changes

We may update this policy from time to time. The date at the top shows the latest version.

Contact

WhatsApp: +965 9003 4736 · Phone: +965 6664 4041 · Email: info@trykham.com · Kham World Company for Wholesale Fabrics W.L.L., Sanam Tower, Kuwait City, Kuwait.